store policy




Frequently Asked Questions

Account Setup and Use
  1. How do I set up an account?
  2. What is wrong? When I try to create an account the site sends me back to the Create an Account Page after I click the Continue button and all the information I just put in is gone. 
Ordering and Purchasing
  1. Is there a minimum purchase requirement?
  2. What happens if I order something and it is not available?
  3. How soon will my order be shipped after I place it?
  4. Can I have my order sent COD?
  5. How can I pay for my order if I do not have a credit card?
  6. How can I lower my price per unit on the products I am ordering?
Shipping and Handling
  1. How much are my shipping charges going to be?
  2. What companies do you ship with?
  3. How can I lower my freight or shipping costs per unit on the products I am ordering?

How do I set up an account?

If you are on the Home Page of the website move your pointer toward the upper right side of the page to the Login/Register button. Click on it and you will go to the registration form on the Create an Account Page.  

If you are on the Sign In Page move your pointer to the “Register Now” button at the right side under the header "New to DukeImports.com?"; clicking on it will take you to the signup form on the Create an Account Page. 

Once you are on the Create an Account Page all you need to do is input the required information into the form and click the Continue button at the bottom of the form.

Please observe the following simple rules:
  1. Please provide a legitimate working email address as this will be your User ID.
  2. Passwords are case sensitive and must be at least 8 characters in length.
  3. Please use only letters and numbers in passwords with no punctuation marks or symbols.
All fields on the form with a * to the left of them are required and must have information input.

Top What is wrong? When I try to create an account the site sends me back to the Create an Account Page after I click the Continue button and all the information I just put in is gone.

You probably used less than 8 characters in your password or left a required field empty.

Try again and follow the 4 simple rules below and you should do fine:
  1. Provide a legitimate working email address as this will be your User ID.
  2. Passwords are case sensitive and must be at least 8 characters in length.
  3. Use only letters and numbers in passwords with no punctuation marks or symbols.
Every field on the form with a * to the left of it is required and must have information input.

Is there a minimum purchase requirement?

Yes, the minimum purchase amount is $ 300.00 in merchandise. This is listed on the home page at the top right corner.

Top What happens if I order something and it is not available?

If it is a case of several items out of stock or a large number of a single item and has a significant impact on the dollar amount of your order we will contact you to inform you of the shortages and suggest some possible substitutes or alternative items.  If it’s only 1 or 2 items or a small amount we process the order.

How soon will my order be shipped after I place it?

Duke Imports, Inc. is open from 9:00 am to 6:00 pm Monday through Friday and we endeavor to process and ship all orders on a same day basis whenever possible and over 99% of the time we do that. We do not work off a specific cut off time as we let the amount of order volume on a given day drive the number of orders we fill and process that day.  We process all orders in the order that they are received from the time that we open in the morning until the very end of the day.  Orders placed over the weekend are processed first thing Monday morning and late afternoon and evening orders are processed each and every morning throughout the entire week.

Can I have my order sent COD?

No, we do not ship any orders on COD.

How can I pay for my order if I do not have a credit card?

When you go through the Checkout Page and come to the Payment Information section place your name in the appropriate form fields, place this text in the Company field: (I will call to arrange payment.), place a capital X in the Card No. and Security Code fields and click the button to complete checkout. 

Top How can I lower my price per unit on the products I am ordering?

When you order on the website choose the Break Price Quantity and order that many or more.

How much are my shipping charges going to be?

Shipping charges vary widely today and are based on a number of variables including weight, size of box, distance of shipment, price of fuel, point of delivery location, etc. and the list can go on.  Duke Imports, Inc.’s website does not estimate shipping charges because many of our customers place their orders in the evening and many shipping companies update their shipping prices in the early morning hours the day following.  Duke Imports, Inc., unlike a lot of companies, does not use the shipping and handling of customer orders as an additional profit stream. In order to keep our customers’ costs as low as possible we only charge the costs we incur for the actual shipping and handling of the order.  If you want to know the shipping charges before we process your order and charge your credit card make a notation in the line for Company name in Payment Information section on the checkout screen.

What companies do you ship with?

If shipping through a package delivery service we ship on UPS Ground or FedEx Ground based on the on lowest cost provided.  If your order is large enough to ship by pallet on LTL (Less Than Truckload) Freight we send out quote requests to several independent freight brokers and award the shipping job to the brokerage company returning the lowest price.  Shipping costs have risen so much in the past year that often the cost of shipping on LTL Freight is much more economical than using traditional package delivery services like UPS and FedEx Ground.  The difference in cost is so great that we have been very actively encouraging customers to buy more and take advantage of the price differential to drive down the per unit cost of shipping their products.

Top How can I lower my freight or shipping costs per unit on the products I am ordering?

One of the quickest and most economical ways to lower shipping costs is to make sure that the address you are having your shipments sent to is classified by the United States Postal Service as a commercial address.  FedEx and UPS Ground services both charge substantial surcharges for residential deliveries that can range anywhere from $ 3.00 to $ 8.00 additional per box.  LTL Freight carriers charge anywhere from $ 50.00 to $ 75.00 more per pallet for residential deliveries.  All of the major freight and shipping companies use the USPS Address Classification Database to determine commercial and residential address classifications.  If you can’t find a commercial address that you can have your deliveries made to you can as an option pick up your shipments at the delivery company’s will call counter or the freight carrier’s terminal if there is one close enough to make your drive worthwhile.  If you have the resources to place larger orders to get break pricing and then combine that with shipping on LTL Freight you can substantially lower your overall cost per unit to a level of savings that essentially will pay for a portion of your additional products purchased.  Please call us if you would like to explore this type of buying strategy.